Refund Policy

Refund Policy

At DC Info Tech, customer satisfaction is our top priority. We strive to provide top-notch services and ensure that our clients are fully satisfied with our work. However, we understand that there may be circumstances where a refund is requested. Our refund policy is designed to be fair and transparent.

• Eligibility: Refunds are eligible for services that have not yet been delivered or for significant delays in project delivery.
• Request Process: Refund requests must be submitted in writing within 14 days of the payment date. Please include the reason for the refund request.
• Non-Refundable Services: Custom development services, once delivered, are non-refundable due to the nature of the work. This also includes services related to certification-backed internships, where fees may cover the processing and issuing of MSME-approved certifications, providing recognized industry standards.
• Partial Refunds: In cases where a project is partially completed, a partial refund may be issued based on the work completed.
• Processing Time: Refunds will be processed within 7-10 business days after approval.
• Contact Us: If you have any questions or concerns about our refund policy, please contact our support team at support@dcinfotech.me.